At Yliza Shop, we are committed to providing our customers with high-quality furniture and décor products, along with excellent customer service. We understand that sometimes, products may not meet your expectations or circumstances may change. Our Refund and Return Policy outlines the procedures and conditions for returning products, requesting refunds, and exchanges to ensure a smooth and transparent process. Please read this policy carefully before making a purchase.

1. General Overview

Our goal is to ensure your satisfaction with every purchase. If you are unsatisfied with your order or if a product arrives damaged or defective, we encourage you to contact us promptly to resolve the issue. Please note that certain conditions and restrictions apply to returns and refunds, as detailed below.

2. Eligibility for Returns and Refunds

a. Eligible Items:

• Furniture pieces such as the Turrella 41.3 in. Grey Rectangle Wood Console Table (BYBLIGHT), Burkhaus 52 in. Marble Console Table (Signature DESIGN BY ASHLEY), and Eric 24 in. Side Table (Tribesigns) are eligible for return if they meet the criteria outlined below.
• Décor items, provided they are unused, in their original packaging, and in resalable condition.
• Damaged or defective items reported within the specified return window.

b. Non-Eligible Items:

• Custom or personalized products unless they arrive damaged or defective.
• Items marked as sale or clearance, unless explicitly stated.
• Items that are used, altered, or damaged due to misuse.

3. Conditions for Returns

To be eligible for a return, the following conditions must be met:

• The request must be initiated within 30 days of the delivery date.
• The product must be in its original condition, unused, unassembled, and in its original packaging.
• All accessories, manuals, tags, and receipts must be included.
• For damages or defects, photographic evidence must be provided to support the claim.

4. How to Initiate a Return

Step 1: Contact Us
To start the return process, email us at support@ylizashop.site or call +1 602 693 3745. Please include your order number, a detailed description of the issue, and photographs if applicable.

Step 2: Receive Return Authorization
Once your request is reviewed and approved, we will issue a Return Authorization (RA) number and provide instructions for returning the product. Please note that unauthorized returns may not be accepted.

Step 3: Return the Product
Pack the product securely in its original packaging, including all accessories and documentation. Affix the RA number visibly on the package. Use a trackable shipping service to ensure safe delivery.

Step 4: Inspection and Processing
Upon receipt, our team will inspect the returned item. If the product meets the return conditions, we will proceed with the refund or exchange as requested.

5. Refund Process

a. Refund Eligibility:
Refunds are processed for eligible returns that meet all conditions outlined above.

b. Refund Timing:
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund request. Approved refunds will be issued to your original payment method within 7-10 business days.

c. Refund Amounts:
Refunds will include the purchase price minus any applicable shipping fees, restocking fees, or damages if applicable. Shipping fees are non-refundable unless the return is due to our error or product defect.

6. Exchanges

If you wish to exchange a product for a different item or size, please notify us during the return process. Exchanges are subject to product availability. You will need to follow the same return procedure outlined above, and a new order will be processed once the original item is received and inspected.

7. Damaged or Defective Items

In the event that you receive a damaged, defective, or incorrect item:

• Contact us immediately within 48 hours of receipt.
• Provide photographic evidence of the damage or defect.
• We will arrange for a replacement, repair, or full refund, including shipping costs if applicable.

8. Shipping Costs for Returns

• Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
• We recommend using a trackable shipping method to ensure your return arrives safely.
• We are not responsible for lost or stolen return shipments.

9. Restocking Fees

In certain cases, a restocking fee may be deducted from your refund, especially if the returned item is not in its original condition or is missing packaging, accessories, or documentation.

10. Final Sale Items

Items marked as “Final Sale” are not eligible for return or refund unless they are damaged or defective upon arrival.

11. Changes to This Policy

We reserve the right to modify this Refund and Return Policy at any time without prior notice. Changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically to stay informed of updates.

Contact Us

If you have any questions about our Refund and Return Policy or need assistance with a return, please contact us:

• Phone: +1 602 693 3745
• Email: support@ylizashop.site
• Address: 9129 W Alvarado St, Phoenix, AZ 85037